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Common problem

1.Can you provide customized packaging services? Do you support environmentally friendly materials?
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A: Yes. We offer a variety of sizes, including 1kg vacuum bags, 5kg paper bags, and 25kg woven bags, and support customized packaging using environmentally friendly materials. This aligns with sustainable trade trends and helps our clients enhance their brand's green image and sense of social responsibility.
2.Is this red lentil suitable for use as baby food? What are its nutritional advantages?
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A: It is ideal. Each 100 grams contains ≥25 grams of protein and ≥15 grams of dietary fiber. Its low moisture content ensures a soft and easily digestible texture after cooking, making it an ideal base for infant formula. It is also rich in iron to support children's nutritional development.
3.How can you guarantee the safety and quality of your company's cold-pressed non-GMO soybean oil products?
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A: Our company carefully selects high-quality soybeans from the black soil of Northeast China and employs advanced physical cold-pressing technology to avoid the use of chemical solvents. The product has an acid value ≤0.2 mg KOH/g and a peroxide value ≤5.0 meq/kg, and has passed ISO22000 and HACCP international food safety certifications. Furthermore, each batch of product comes with an SGS/BV test report, and the production process is traceable, ensuring product safety and reliability, and meeting the high standards of the European, American, and Southeast Asian markets.
4.Please describe the main advantages of your company's cold-pressed non-GMO soybean oil products.
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A: Our company's cold-pressed non-GMO soybean oil is produced using a physical cold-pressing process at ≤60℃, without any chemical solvents, ensuring the product's natural health while fully preserving Vitamin E and phytosterols. The product has a high smoke point (≥230°C), suitable for high-temperature cooking, contains no trans fats, and complies with ISO22000 and HACCP international food safety certifications. Each batch of product is traceable and comes with an authoritative testing report, guaranteeing quality and safety.
5.How can customers obtain samples or get a customized quote?
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A: Welcome to contact Shandong Ruihe Douyuan Import & Export Co., Ltd. We offer free samples and customized quotations. All our products are SGS certified and have a full traceability system. We support small-batch trials and large-order customization to ensure we meet the quality and delivery requirements of different customers.
6.Please describe your company's production process and quality assurance measures for aromatic pressed soybean oil.
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A: Shandong Ruihe Douyuan's fragrant pressed soybean oil is produced using a high-temperature physical pressing process, which fully preserves the natural aroma and nutrients of soybeans. The product has an acid value ≤0.3 and a peroxide value ≤6.0, meeting China's first-grade edible oil standards and has passed SGS and BV international certifications. The company implements a dual quality management system of ISO22000 and HACCP to ensure the stability and reliability of each batch of products, meeting the needs of the international market and high-end customers.
7.What are the suitable application scenarios and customer groups for your company's aromatic pressed soybean oil?
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A: Our richly aromatic pressed soybean oil is particularly suitable for Chinese stir-frying, high-temperature cooking, and use in restaurant kitchens. It is widely used in Chinese restaurants, hotels, school canteens, and large food processing plants. Primarily targeting the Southeast Asian, Middle Eastern, and European markets, it is especially suitable for commercial customers with high requirements for food safety and natural flavor, helping to improve the taste of dishes and kitchen efficiency.
1. Product Quality Assurance: All products meet international food safety standards and provide factory inspection reports and third-party certifications to ensure stable and reliable quality.
2. User privacy protection: We strictly comply with data protection regulations, do not disclose customer information, and use it only for business communication and service optimization.
3. After-sales service commitment: We provide full-process foreign trade support services, including customs declaration, logistics, documentation, etc., with a response time of no more than 24 hours.
4. Legal Compliance Statement: All business activities comply with the relevant laws and regulations of China and the importing country, and we refrain from false advertising and illegal operations.
5. Revision and Update of Terms: The Company will review the terms periodically and publish the updated terms on the official website, which will take effect from the date of publication.
1. Provide a quality inspection report after the product development is completed to ensure that the product meets international food safety standards.
2. Provide product specifications and usage suggestions before sales, and assist customers in selecting suitable oils and packaging solutions.
3. A dedicated customer service team will be established to respond to customer feedback promptly and resolve any issues encountered during use.
1. The company promises that the products supplied meet international food safety standards and the quality requirements agreed in the contract.
2. If customers find any quality problems with the products, they should notify the company in writing within 7 days of receiving the goods and provide relevant supporting documents.
3. After verifying the issue, the company will provide returns, exchanges, or technical support services depending on the specific circumstances.
4. After-sales service covers product quality and related transportation issues, but does not include losses caused by improper storage or use by the customer.
5. The company provides professional customs declaration, inspection and logistics support to ensure that customers receive their goods smoothly.
6. Our customer service team is on call 24/7 to respond promptly to customer after-sales needs.
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